Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Quick Screen
Sometimes your candidate selection process needs to be streamlined. And you only have a few minutes to assess job applicants. The Quick Screen was specifically developed for these situations. Quick Screen assesses your candidates on 3 critical job attributes in less than 10 minutes. If further screening is needed, other assessments can be administered for additional insight.
Scales
Drive
Measures the degree to which the individual is likely to be ambitious and driven to be the best.
Mathematical and Logical Reasoning
Measures the degree to which the individual is likely to reason logically and to understand and solve basic to more complex mathematical, logical and abstract problems. While research has shown that logical reasoning is important for most jobs, this ability is especially critical for jobs requiring analytical problem solving.
Work Ethic
Measures the degree to which the individual is likely to be hardworking, reliable, dedicated and punctual. they are conscientious, organized and plans ahead.
Industries
Entry level sales clerks, cashiers, stock and customer service staff in sales related role.
Manufacturing includes planning, managing and performing the processing of materials into intermediate or final products and related professional and technical support activities such as production planning and control, maintenance and manufacturing, and process engineering. Manufacturing tests can be used for various roles such as machine operation, maintenance, machinist, line worker, shipping and receiving and many more. Companies often assess work habits such as reliability, responsibility, attitudes about drugs, trustworthiness, and mechanical aptitude.
The General category includes tests many companies use to screen all employees for basic work habits and skills. They measure general job characteristics such as: math, reasoning, drug free attitudes, responsibility, reliability, rules compliance, trustworthiness, and cognitive skills such as verbal and math problem solving.
Sample Job Titles
- Account Representative
- Call Center Representative
- Client Services Representative
- Customer Care Representative (CCR)
- Customer Service Agent
- Customer Service Representative (CSR)
- Customer Service Specialist
- Customer Support Representative (Customer Support Rep)
- Guest Service Agent
- Member Services Representative (Member Services Rep)